This is the web site of:
Automated Video Systems
1600 S State Street
Salt Lake City, UT 84115
We can be reached via e-mail at support@ezwatchstore.com or you can reach us by telephone at 1-866-241-3400
For each visitor to our Web page, our Web server automatically recognizes the consumer's domain name. We collect the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user-specific information on what pages consumers access or visit, information volunteered by the consumer, such as survey information and/or site registrations. The information we collect is used to improve the content of our web page and business.
With respect to cookies: We use cookies to record session information, such as items that consumers add to their shopping cart, record user-specific information on what pages users access or visit.
If you supply us with your postal address on-line you will only receive the information for which you provided us your address. Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line.
With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies.
We do not provide site visitors with access to information that we have collected and that we maintain about them. Upon request we offer visitors the ability to have inaccuracies corrected in contact information, transaction information. Consumers can have this information corrected by sending us e-mail at the above address or by calling us at the above telephone number.
With respect to security: When any personal information (personal data, billing information, etc) is collected, we will always use 256bit encryption to pass your information to us. We also have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site. If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number, state or local consumer protection office, The Federal Trade Commission by phone at 202.FTC-HELP (202.382.4357) or electronically at http://www.ftc.gov/ftc/complaint.htm
We guarantee all of our products for complete satisfaction.
Any item, with the exception of a few spy camera kits, may be returned
within 30 days from the date of delivery for a 100% refund. The product
detail page indicates the items which are exempt from this return
policy. A RMA number (Return Material Authorization) must be received
prior to returning any equipment by calling our customer support number
prior to returning an item. All products must be returned in new
condition and in its original packaging to receive refund. The customer
will receive the refund within 30 days of returning the product. Return
shipping costs are the responsibility of the shipper. All returned items
must be shipped FULLY INSURED. This respects our right to have the items
returned to us promptly, and insures the product against any damage
which may result outside of your control. The returned items MUST be
in 100% original condition and in original packaging.
ALL returns must have an authorization number written on the outside of the packaging. Packages that arrive without an authorization number written on the package must be sent back to the shipper because we have no way of tracking it's repair or return
If you receive a product which is not performing properly, please contact our technical support department at 866-241-3400. A technician will assist you in determining if the product is working as intended, if not they will assist you with any troubleshooting steps necessary.
If it is determined by the technician that there may be a fault with the product, they will transfer you to the RMA department. The RMA department may have you perform additional troubleshooting to determine the exact cause of the issue. If the problem is not corrected they will issue you a Return Material Authorization (RMA) number. Please package the item securely. Ensure there is enough packaging material that the item will not suffer damage in transit. Damage in transit is not our responsibility, it's the shippers responsibility to ensure the item is packaged properly.
We cannot warranty any item that has been modified in any way, we cannot warranty any item damaged due to improper packaging, or any item that was damaged by "acts of god" (such as lightning, hurricane damage, etc).
If you find the product cannot meet your needs, you can send it back within our 30-day return period*. We can only accept items back for credit within 30 days from the date you received the order. All returns MUST be in their original packaging, cannot show any signs of use or wear, and must be properly padded inside of their shipping container, or we cannot issue a refund. Please do not write on or place stickers/tape on the original packaging, only on the shipping container. Please package the item securely. Ensure there is enough packaging material that the item will not suffer damage in transit. Damage in transit is not our responsibility it's the shipper's responsibility to ensure the item is packaged properly.
* Some items are exempt from our standard 30-day return policy. We cannot accept these items for credit. Check the product website to see if your product is exempt or not.
Once the item has been properly packaged, please contact our credit department at 866-241-3400. Please have your original invoice handy, as the representative may need information present on the invoice. The representative will issue a Credit Authorization (CA) number.
Once you have a CA# or RMA #, mark it clearly on the outside of the box. If the number is obscured by labels or otherwise difficult to see, it will delay the repair/return process.
The shipping expense to us is the responsibility of the shipper.
Please send the item to:
Automated Video Systems
1600 S State Street
Salt Lake City, UT 84115
Our goal is to ship all orders the same day or the next after an order is placed. Occasionally due to stock levels or import delays we can not ship this quickly. If we can't ship your order within 1-2 business days after the order date we will contact you by email or phone and inform you of the delay. The cost of shipping via UPS Ground with-in the USA is included in the sale prices quoted. We can not guarantee a delivery date simply because UPS will not guarantee a delivery date for Ground shipments. Due to this, please allow 4-10 days for delivery depending on your location. If you require the equipment sooner please choose one of the other shipping options we offer such as UPS 3 Day, 2 Day or Over Night. The additional cost will be added to your order. Any orders which require shipping outside the USA will be shipped UPS World Express and the cost of shipping will be added to the total sale price.
This Internet Web Site Terms and Conditions of Use Agreement (the "Terms of Use") is between the party clicking "accept" below and/or using EZWatchStore.com ("you") and Automated Video Systems ("we" or "us"), with a principle place of business at 1600 S State Street Salt Lake City, UT 84115. You should carefully read the Terms of Use before using EZWatchStore.com. By using EZWatchStore.com you agree to be bound by the terms and conditions of use set forth in the Terms of Use. This is a legally binding agreement. If you do not agree with the Terms of Use you should not use EZWatchStore.com and must leave EZWatchStore.com.
